FAQ - Frequently asked questions of the online store japanstore.pl
Welcome to the FAQ page, here you will find answers to the most frequently asked questions!
What is the delivery cost for Air Mail?
Delivery in our store for Air Mail (air, tracking, insured) starts from 36.50PLN/8.40EUR/9.49USD for a shipment weight up to 100g. For North America it starts from 47.50PLN/10.93EUR/12.35USD for a shipment weight up to 100g. You can always check the current cost of delivery by adding the product to your shopping basket or during the checkout process.
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What is the delivery cost for EMS courier?
Delivery in our store for EMS courier shipments (air, tracking, insured) starts from 139.00PLN/31.97EUR/36.14USD for shipment weight up to 500g, for North America starts from PLN 174.00/EUR 40.02/USD 45.24. You can always check the current cost of delivery by adding the product to your shopping basket or during the checkout process.
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Are payments on www.japanstore.pl secure?
We attach the utmost importance to the security of our customers' bank details. Japanstore has partnered with PAYPAL, an American company offering payment services with the highest level of security. PayPal Platform offers security through two-step card payment authentication (3D Secure). Automatic updates occur as security protocols change. Real-time analytical data and adaptive machine learning are undeniable advantages of PayPal.
All your transactions are protected, so ordering from www.japanstore.pl is completely safe!
You can read more at https://www.paypal.com/pl/webapps/mpp/paypal-safety-and-security.
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How can I pay for my order?
You can pay for your order by: debit card, credit card and PayPal fast payment system.
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Are Asian cosmetics tested on animals?
Leading Japanese cosmetic companies have stopped this unethical practice of animal testing. Japanese companies do not label their cosmetics as not tested on animals. For more verified information, see our blog post, link to article >>> here <<<.
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Is VAT included in the product price?
No, the obligation to pay VAT lies with the buyer in his destination country. This will be handled by the domestic postal system. For more up-to-date information about taxation in your country, please visit the official website of the Customs Office.
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Do I need an account to complete an order in your store?
In our store you can also place an order without creating an account - as a guest.
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How can I place an order?
Don't worry, it's very easy! Follow the instructions below to quickly place your order.
- If this is your first order, please create account a Japanstore shop. If you already have an account log in with your email and password.
- Add the products of your choice to your shopping cart.
- After choosing your products you can see them in your shopping cart. There you can change the quantity of your products or remove them if necessary.
- If you have a promotional code, you can enter it in the "Vouchers" field. Do not forget to press "OK". The discount will be automatically deducted from your total order amount.
- Select your delivery method.
- NOTE: Remember to check the delivery address before you confirm your order.
- Finalize your order by choosing PayPal payment method. Your order has been accepted. You will receive an order confirmation by email.
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How do I return a product?
Not satisfied with your purchase? You can easily exchange or return your product at Japanstore, for 14 days after receiving your order.
NOTES:
- Returned product must be intact, in original packaging, with accessories and instructions.
- Product may be returned by following the instructions below.
- Orders may be returned by mail only.
Return Instructions:
1. Prepare the product to be returned (full-value, re-sellable): make sure it is properly packaged so that it is protected during shipping, preferably in its original packaging, along with any gifts and samples included.
2. Complete and print the sample return form as below (this statement should only be completed and returned if you wish to cancel the contract, you fill in the details in the square boxes) and slip it in with the product.
I [first and last name of the Buyer], would like to inform about my withdrawal for the sales agreement for the following items: [names of purchased items], number of invoice or number order [number] .
Date of conclusion of agreement is [date], date of receiving the items is [date] .
First and last name: [first and last name of the Buyer]
Address: [address of the Buyer]
Date: [date of withdrawal from the agreement]
Signature: [signature]
3. Send the return shipment to:
Yoshida Kazutoshi
Uekimachi Tarumizu 501-15
Kumamoto-Shi Kita-Ku 861-0133, JAPAN
4. Once Japanstore has received your parcel: the product is checked and if it meets the conditions for return, we will refund you according to your original payment method.
For details on how and when to cancel a distance sales contract, please refer to the 'Terms and Conditions of the japanstore.pl Internet Platform' (Section VI Withdrawal from the agreement). See: https://japanstore.pl/en/content/terms-and-conditions-of-use
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I returned the product and still have not received a refund. Is this normal?
No worries! We will refund you once we receive your order in our warehouse.
NOTE: Delivery time may be slightly longer during the holiday season.
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How does Japanstore use my personal data?
This information allows us to better understand and provide personalized offers on our products and offers from our partners according to your choices.
The use of Cookies allows us to improve the performance of the website and to display advertisements on the website and other pages.
Checks are also made to ensure the security of the website and transactions.
To find out more, please read our data and cookie policy here.
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How is my personal information protected?
JAPANSTORE has made every effort to implement all necessary precautions to maintain the confidentiality and security of the personal data processed and to prevent the data from being distorted, damaged, destroyed or accessed by unauthorized third parties. State-of-the-art technical and organizational security measures have been implemented, including those relating to information systems. However, the company does not control all risks associated with the operation of the Internet and draws the attention of visitors to the existence of possible risks associated with its use and operation.
To find out more, please read our policy on personal data and cookies, available here.
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