Return / exchange of products

Frequently asked questions about returning and exchanging products in the online store

How do I return a product?

Not satisfied with your purchase? You can easily exchange or return your product at Japanstore, for 14 days after receiving your order.


- Returned product must be intact, in original packaging, with accessories and instructions.

- Product may be returned by following the instructions below.

- Orders may be returned by mail only.

Return Instructions:

1. Prepare the product to be returned (full-value, re-sellable): make sure it is properly packaged so that it is protected during shipping, preferably in its original packaging, along with any gifts and samples included.

2. Complete and print the sample return form as below (this statement should only be completed and returned if you wish to cancel the contract, you fill in the details in the square boxes) and slip it in with the product.

I [first and last name of the Buyer], would like to inform about my withdrawal for the sales agreement for the following items: [names of purchased items], number of invoice or number order [number] .

Date of conclusion of agreement is [date], date of receiving the items is [date] .

First and last name: [first and last name of the Buyer]

Address: [address of the Buyer]

Date: [date of withdrawal from the agreement]

Signature: [signature]

3. Send the return shipment to:

Yoshida Kazutoshi
Uekimachi Tarumizu 501-15
Kumamoto-Shi Kita-Ku 861-0133, JAPAN

4. Once Japanstore has received your parcel: the product is checked and if it meets the conditions for return, we will refund you according to your original payment method.

For details on how and when to cancel a distance sales contract, please refer to the 'Terms and Conditions of the Internet Platform' (Section VI Withdrawal from the agreement). See:

Can't find what you're looking for?


I returned the product and still have not received a refund. Is this normal?

No worries! We will refund you once we receive your order in our warehouse.

NOTE: Delivery time may be slightly longer during the holiday season.

Can't find what you're looking for?


What are the deadlines and refund methods?

Upon receipt of the products, a refund will be issued within 14 business days.

Return of order paid by credit card.

The amount of the order paid by credit card will be credited back to your bank account.

Refund of an order paid via PayPal account.

The amount of the order paid through your PayPal account will be credited back to your PayPal account.

Can't find what you're looking for?