Delivery

Frequently asked questions about delivery at japanstore.pl

What is the delivery cost for Air Mail?

Delivery in our store for Air Mail (air, tracking, insured) starts from 36.50PLN/8.40EUR/9.49USD for a shipment weight up to 100g. For North America it starts from 47.50PLN/10.93EUR/12.35USD for a shipment weight up to 100g. You can always check the current cost of delivery by adding the product to your shopping basket or during the checkout process.

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What is the delivery cost for EMS courier?

Delivery in our store for EMS courier shipments (air, tracking, insured) starts from 139.00PLN/31.97EUR/36.14USD for shipment weight up to 500g, for North America starts from PLN 174.00/EUR 40.02/USD 45.24. You can always check the current cost of delivery by adding the product to your shopping basket or during the checkout process.

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What is the delivery cost for Economy shipment?

Delivery in our store for Economy package (air, no tracking, no insurance) starts from 26.00PLN/5.98EUR/6.76USD for a shipment weight up to 100g. For North America it starts from 39.00PLN/8.97EUR/10.14USD for up to 100g shipment weight. You can always check the current cost of delivery by adding the product to your shopping basket or during the checkout process.

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To which countries do we send orders?

We ship worldwide. If you want to order e.g. to the UK, select such country in the order, you will see the option of international delivery.

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Has my order been shipped yet?

When you send your order, you will receive an e-mail from our store with a link so you can check where your shipment is.

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Where are the products shipped from?

We ship all our products from city Kumamoto, located in Japan.

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What are the delivery times?

You can choose the form of delivery at the ordering stage. Japanstore currently offers delivery by: Economy regular mail from Japan Post, AIRMAIL registered mail from Japan Post, EMS courier service from Japan Post, and Sea mail from Japan Post.

- AIRMAIL /Japan Post/ shipments have a tracking number, are insured, and arrive within 10-14* business days.

- EMS /Japan Post/ shipments have a tracking number, are insured, and arrive within 7-10* business days.

- Economy /Japan Post/ shipments arrive within 21-40* business days. Economy shipments do not have tracking number and are not insured.

- Sea Shipment /Japan Post/ have a tracking number, are insured and arrive within 2-3* months.

NOTES: *Please note that the stated delivery time of your order is an estimate, as many factors may reduce or increase it. It may be extended in case of customs control, holiday season or other reasons (force majeure) beyond our control.

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How do I track my order?

You can track your order on Japanstore under "Order History". Go to "Details" and find the link or shipping number.

Click on this number to track the shipment of your order from its shipment by Japanstore.

Once clicked, you will be redirected to the Japan Post website.

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Will I be refunded if my package goes missing?

We refund the full amount only if you choose the shipment with the option: Air Mail, EMS or SEA. Unfortunately, we will not refund your money in the event of a lost shipment sent via the Economy option.

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I was not present when the courier delivered my order. Where is my order?

If you are not present, you can find all the information about your package:

- after reviewing the waybill,

- by logging into your Japanstore.pl account,

- by going to your domestic mail carrier's website.

If you have any questions, you can contact Japanstore Customer Service: https://japanstore.pl/en/contact-us, where our customer service agents are available to assist you.

NOTE: If your package is not received within 14 days from the carrier, your order will be returned to Japan.

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My products are damaged. What should I do?

Just send us an e-mail with the damage/discrepancy report that was written down when you picked up the package from the carrier.

You do not have this document? No problem! Contact the carrier within 7 days of delivery, make a report and send it to us: https://japanstore.pl/en/contact-us

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