Home FAQ - Frequently asked questions of the online store japanstore.pl > Order processing

Order processing

Frequently asked questions about order processing in the online store japanstore.pl

Do I need an account to complete an order in your store?

In our store you can also place an order without creating an account - as a guest.

Can't find what you're looking for?

1

How can I place an order?

Don't worry, it's very easy! Follow the instructions below to quickly place your order.

  1. If this is your first order, please create account a Japanstore shop. If you already have an account log in with your email and password.
  2. Add the products of your choice to your shopping cart.
  3. After choosing your products you can see them in your shopping cart. There you can change the quantity of your products or remove them if necessary.
  4. If you have a promotional code, you can enter it in the "Vouchers" field. Do not forget to press "OK". The discount will be automatically deducted from your total order amount.
  5. Select your delivery method.
  6. NOTE: Remember to check the delivery address before you confirm your order.
  7. Finalize your order by choosing PayPal payment method. Your order has been accepted. You will receive an order confirmation by email.

Can't find what you're looking for?

39

Where do I enter my Promo Code?

Once you have selected your products, you can conveniently take advantage of promotional offers!

  1. Go to your shopping cart.
  2. Enter your promo code in the "Vouchers" box.
  3. Click on "OK".

NOTE: If the Promo Code you entered is not applicable, please verify that your code has the correct expiration date, and that it was entered correctly.

If you do not see the "Vouchers" field, clear your browser's "cookies".

Can't find what you're looking for?

0

How can I choose the delivery method?

At the ordering stage, you will be given the option to choose a delivery method. The currently offered delivery methods are: Economy Mail (economy letter - Japan Post), Air Mail (registered letter - Japan Post), EMS (courier service - Japan Post) and SEA Shipping (sea parcel - Japan Post).

NOTE: Be sure to check the delivery address before you approve.

Can't find what you're looking for?

43

How do I add gift packaging to my order?

Just email us at biuro@japanstore.pl.

NOTES:
- Products from one order cannot be packaged separately.

- Gift packaging is not provided for oversized products (not suitable for any of the available packaging formats).

Can't find what you're looking for?

44

Has my order been confirmed?

After registering your order you will receive a confirmation email within a few minutes. You can also find your purchase history in your Japanstore account under "Order history and details".

NOTE: if you do not receive an email from us, please check first that you have entered your email address correctly when you placed your order. Then check the SPAM or OFFERS tab of your email.

Can't find what you're looking for?

0

How long will it take to ship my order?

Shipping takes place within 2-4 business days after the payment is credited to our PayPal account. Sometimes the time may be longer due to a large number of orders, waiting for the product from the manufacturer, or holidays.

Can't find what you're looking for?

1

My order has been confirmed. Can I change my delivery address?

In order to ensure the shortest possible delivery time for your order, it is not possible to change the delivery address once it has been prepared in our warehouse.

Can't find what you're looking for?

1

I want to change/cancel an order. How can I do it?

In order to ensure the shortest possible delivery time, it is impossible to cancel or change an order once it has already been confirmed.

No worries! You have a 14-day cancellation period once you receive your package, and you can return all or part of your order. For more information write to us.

Can't find what you're looking for?

0

My order was cancelled due to lack of product availability. Why?

We're sorry about the lack of stock! There may be a slight delay between registering your order and updating our inventory. Rest assured that your money will be returned to your account!

If you cancel your order, you can always check the availability of another product. To find out more, please email us.

Can't find what you're looking for?

0

Why don't we show our phone number?

Our goal is to provide the best possible customer service at a competitive price, which is why we have done away with expensive call centers. This allows us to handle your request in no time.

Can't find what you're looking for?

0

I have received an incomplete order. What should I do?

If you notice that your order is incomplete or damaged, you can contact Japanstore Customer Service: https://japanstore.pl/en/contact-us where an agent will help you solve the problem.

0

My order has not arrived. What should I do?

You have not received any information about your order?

You can track your order in "My Account" under the heading "Order History and Details".

If your order has been lost, please contact us to initiate a complaint procedure.

Please note that you will not be able to file a claim if you selected "Economy" shipment without insurance and without a tracking number.

If you need more information, you can contact our Customer Service Department: https://japanstore.pl/en/contact-us

Can't find what you're looking for?

0

FAQ categories



Cookies

Informacje o plikach cookie

This site uses first party cookies to give you the best experience on our site. We also use third party cookies to improve our services, analyze and then display advertisements related to your preferences based on the analysis of your browsing behavior.

Zarządzanie ciasteczkami

Bessesary cookies for the proper functioning of the website. They allow you to remember the user settings, e.g. language, currency, cart, page layout, etc. Functional cookies do not collect any personal data or send any information to external sites.

Cookies Dostawca Przeznaczenie Czas przechowywania
PHPSESSID Japanstore.pl

The PHPSESSID is a cookie that is used to identify a user's session on a website. A session is a mechanism for preserving state and user information between individual requests during a single connection session. The PHPSESSID cake stores a unique session ID that is required to process requests and responses between the browser and the server. These cookies only last until you close your browser.

 Session
PrestaShop-# Japanstore.pl

The PrestaShop cookie stores data to keep the user's session open, including currency, language, customer ID, and other necessary information for the shop's proper operation.

 480 hours
_x13eucookie Japanstore.pl

Remembers cookie preferences.

 365 days

Statistical cookies collect anonymous information about users, such as the number of visitors, sources of links, etc. These information help to understand how users use the site.

Cookies Dostawca Przeznaczenie Czas przechowywania
_ga Google

This period shows the length of the period at which a service can store and/or read certain data from your computer by using a cookie, a pixel,  an API, cookieless tracking, or other resources.

 2 years
_gid Google

This period shows the length of the period at which a service can store and/or read certain data from your computer by using a cookie, a pixel,  an API, cookieless tracking, or other resources.

 1 day
_gat Google

This period shows the length of the period at which a service can store and/or read certain data from your computer by using a cookie, a pixel,  an API, cookieless tracking, or other resources.

 1 minute
_ga_P8CBS5XPDT Google

It is used to store and count page views.

 2 years

Marketing cookies are used to track users through websites. The goal is to show ads that are most relevant to the user.

Cookies Dostawca Przeznaczenie Czas przechowywania
_gcl_au Google Adsens

Used by Google AdSense to experiment with using ads on sites with their services.

 persistent

Personalized cookies concern adjusting the website to your requirements. For example, they can display information about products selected for you.

Security cookies provide authentication security, anti-fraud and other security measures for users

Other cookies that are not uniquely classified.

O Cookies

Cookies are small text files that are saved on your computer or mobile device by the websites you visit. They are used for a variety of purposes, such as remembering user login information, tracking user behavior for advertising purposes, and personalizing the user's browsing experience. There are two types of cookies: session and persistent. The former are deleted after the end of the browser session, while the latter remain on the device for a certain period of time or until they are manually deleted.